GENERAL CAR HIRE TERMS & CONDITIONS

Ute Hire BrisbaneLicence’s
Drivers must be a minimum age of 21 years and hold a current Australian, overseas or International driver’s licence (All licence’s must be in English)

Age
Drivers between the ages 21 to 24 years are restricted to certain types of vehicles they can hire. A surcharge of $10 per day will apply to drivers under the age of 25 years.

Payment
Is to be made in full at the time of collection, we accept Visa, MasterCard, Amex, Diners cards and cash payments. (Please note that a surcharge applies for the use of Amex & Diners Cards)

Deposits
Depending on which liability option is taken and the age of the driver as to what amount is needed, to be authorised against the customer’s credit card. We do except cash deposits but certain conditions apply.
Please contact the office for further details on this option.

IMPORTANT – We can only accept credit / debit cards that have the numbers and names EMBOSSED into the plastic (for the purpose of imprinting the card). If you have a card with printed numbers, or with the words “electronic use only” on it, please contact our office for more information.

WAIVER OPTIONS

All vehicles are insured the hirer is given the benefit of this coverage. Please click here for all liability options available.

ADDITIONAL DRIVERS

Additional drivers must present a current driver’s licence at the time of hire. If you require additional charges will apply. Warning – All drivers of the hire vehicle must be noted on the contract, otherwise the insurance can be voided.

RENTAL DURATION

A rental day is 24 hours from commencement of rental. A late fee will be charged if the vehicle is returned more than 1 hour late. Trucks & Commercial Vehicles are the exception & you need to contact the office in relation to these.

AIRPORT COLLECTIONS

Collections from the airports include:
Unlimited klms only apply to customers who are flying in and out of the Brisbane or Coolangatta Airports – not to residents of the area who wish to pick up from the airport and is only valid within a 250 klm radius of the airport you have flown into.
Gold Coast Airport: Collection and return is OFF LOCATION meaning that the parking location is not at the Gold Coast Airport terminal. A shuttle bus service is provided for collection and return direct to and from the terminal to the car park location. Collection and return is available 24 hours per day from this location but with limited hours during Christmas. For more information Click Here..
Brisbane Domestic Airport: Collection and return to this location is OFF LOCATION meaning that the parking location is not at the Brisbane Domestic Airport terminal. A shuttle bus is provided for collection and return to and from the terminal to the car park location. Collection and return is available 24/7 from this location. For more information Click Here.
Brisbane International Airport: Collection and return is on site at the International terminal. The vehicle will be parked in a designated area on the ground floor of the International terminal. Collection and return is available 24/7 from this location. For more information Click Here.

SMOKING

All vehicles are “Smoke Free” any detection that smoking has occurred will attract a $100 cleaning and deodorising fee.

TRAFFIC INFRINGEMENTS

Traffic Infringements are the responsibility of the hirer, an administration fee of $100.00 will be charged in addition to the fine.

QUEENSLAND TOLLS

All Andy’s Auto Rental vehicles are fitted with tags. E-Toll facilities are provided by RMS to enable you to pay tolls and fees. These tags are not removable and a fee of $50 will be charged for the replacement of the tag if it is lost, removed or stolen. For further information please see our Tolls page

TOLL INFRINGEMENTS – ALL STATES OUTSIDE OF QUEENSLAND

All Andy’s Auto Rental vehicles are fitted with tags. E-Toll facilities are provided by RMS to enable you to pay tolls and fees in all States and Territories within Australia. These tags are not removable and a fee of $50 will be charged for the replacement of the tag if it is lost, removed or stolen. For further information please see our Tolls page

FUEL

We ask all customers to return fuel to the original starting level at commencement of hire. Fuel usage options are available, please ask Customer Sales Assistant at the time of rental.

ROADSIDE ASSISTANCE

24 hour assistance is included with all rentals in regards to mechanical fault. However human error call outs (e.g. keys locked in vehicle, run out of fuel, leaving lights on to flatten battery etc) will not be covered whatsoever unless the road side assistance package is added to your rental agreement prior to your collection. Our rental office MUST be contacted prior to calling our roadside assistance provider.

AREA OF USE

The area of use is restricted to the Southeast Queensland region. From the Sunshine Coast, south through to Byron Bay and west to Toowoomba. The area of use must be shown on the face of the contract and deviations of more than 100 klms in any direction are not allowed without written consent from Andys Auto Rentals. Driving outside of these areas without written permission from Andy’s Auto Rentals will void the liability and the hirer will be liable for all costs. When booking the vehicle, if you are travelling outside of the Brisbane – Gold Coast – Sunshine Coast area, please contact our office first as additional fees and charges may be incurred & you may void your insurance cover. Vehicles cannot enter South Australia, Western Australia, Tasmania or the Northern Territory at all.

STREET DIRECTORY AND GPS

Street Directories/maps are supplied free of charge. If the directories are not returned with the vehicle a $50 fee will be charged.

GPS are available at a cost of $7.00 per day. Full replacement cost will be charged if the GPS unit is not returned or damaged.

CANCELLATION FEES
Cancelled within 25 days of collection No Fee
Cancelled 8-24 days of collection 20% of Gross Total (minimum $200)
Cancelled 2 – 7 days within collection
50% of Gross Total (minimum $200)
Cancelled less than 24hrs or no show
100% of Gross Total

If a deposit is paid, this deposit is automatically non-refundable regardless of notice given.

REFUNDS

No refunds are given for early returns or late collections. Any changes to your plans must be notified to Andy’s Auto Rentals. Late collections do not mean that your return time will be altered.

TOWING

When towing, any damage cause by the trailer and or load will be the sole responsibility of the hirer. This includes damage to the tow vehicle and any third party property. Prior to towing written authorisation must be received from Andy’s Auto Rentals. If a trailer is provided by Andy’s Auto Rentals, the contents of the trailer and any damage caused to the contents is the responsibility of the hirer. Andy’s Auto Rentals encourages all hirers to take their own insurance to cover their belongings.

4WD’S

The 4wd’s are not be used on unsealed roads unless the “unsealed road/beach use” fee has been paid and that is shown on the face of the contract. The 4wd’s are not to be used for towing unless the “towing fee” has been paid and that is shown on the face of the contract. Any 4wd’s going off sealed roads must read and sign the “Off Road Terms and Condtions” which will be supplied by Andys Auto Rentals and must be signed and sent back to Andys Auto Rentals prior to the hire of the vehicle. Failure to comply with the above will result in all liability coverage being voided and the hirer liable for all costs.

TRUCKS

All hirers of trucks must have the appropriate level of licence. Trucks are not to be overloaded, please ask staff before booking the vehicle of the weight limits. All fines and any damaged caused by or to the trucks will be at the hirer’s expense. Speeding Fines and traffic infringements will incur a further $100 administration fee. Single Vehicle Accidents are not covered by your collision damage liability and the hirer will be responsible for all damages incurred.

CLEANING

All Vehicles are given to customers in a respectable state and we ask that they be returned the same way. Charges will incur if a vehicle is dirty when it is returned. Pets are not permitted in any of Andy’s Auto Rentals vehicles. Please be considerate of other hirers. If a vehicle requires cleaning a minimum charge of $100.00 will be incurred to cover the collection of the vehicle, cleaning and wet vac or polishing of marks etc to be done plus staff time incurred to do those jobs.

SINGLE VEHICLE INCIDENTS

Where the vehicle is involved in a single vehicle incident the hirer will not be provided with a replacement vehicle and will not have the balance of the hire funds refunded. The hirer will be responsible for making there own travel and accommodation arrangements.