Car Hire FAQ's

Does the rental vehicle come with insurance or damage cover?
Please go to our insurance page to read full information on this subject.

When do I pay for my rental?
Payment is to be made in full upon collection for the estimated charges based on the advised rental duration. This amount is 'estimated' only as rental periods, vehicles usage and optional extras may be altered during the course of the rental.

How can I pay?
Andy's Auto Rentals accepts all major credit cards including Visa, MasterCard, Amex and Diners. (Amex and Diners do attract a 2.5% surcharge)

What are Andy's terms and Conditions?
A complete list of the Terms and conditions are made available here.

What is the cost of extra kilometres?

Motorcycles	20c per kilometre
Cars, Ute's, Vans	28c per kilometre
Trucks	33c per kilometre
Prestige	39c per kilometre

If you require higher kilometres than what is shown on the website, please contact us as we have special packages to help all of your needs.

What if I have to cancel a booking is there a fee?

Cancelled within 25 days of collection - No Fee
Cancelled 8-24 days of collection - 20% of Gross Total
Cancelled 7 days or less of collection - 50% of Gross Total
Cancelled within 24 hours or no show - 100% of Gross Total

Can I pick up from the Airport?
Yes. Andy's Auto Rentals is an approved off Brisbane Airport hire vehicle operator. This enables us to either arrange vehicles to be dropped at the Brisbane/Gold Coast Airports or we can meet and greet you, some conditions apply.

Is there a deposit required?
Yes, all rental companies require some sort of security when hiring a vehicle. At Andy's we accept all major credit cards. We also accept cash deposits – obviously there are certain criteria to satisfy, please contact us for conditions.

Do you hire baby seats?
Yes we can supply baby seats or booster seats at a cost of $10 per day, to a maximum of $50 per hire duration. Please notify us early as possible in peak periods.

Can I get the vehicle delivered?
Yes, we will deliver free of charge. Some conditions apply.

Can I use another person’s credit card to hire a vehicle?
Yes this can be arranged by contacting us.

What should I do if I break down?
Firstly contact us. Your vehicle is covered by 24 hour Roadside Assistance.

Can I tow a trailer?
Yes we have a wide variety of tow vehicles, let us know your requirements before booking.

Is there an additional charge for extra drivers?
You can have 2 drivers free of charge. If you require more an extra $7.50 per driver is charged. A maximum of 4 drivers per vehicle.